BOOKING CONDITIONS


General Information / Liability / Cancellation and Schedule Change Fee
Handling Charges / English Guided Tour
General Information
Thank you for making your reservation with STA Travel. Please note that this document explains some important booking condition on discount air tickets issued in Japan.
First of all, the regulation for the issuance of air tickets differs from your country. The Japanese law for the travel industry is applicable whenever you purchase the tickets.
Secondly, it is important for you to check your itinerary and the invoice very carefully. Your name on the itinerary and the invoice must be exactly the same as your passport name. If any corrections should be needed, please contact your travel adviser immediately.
Payment such as deposit and final balance must be made by the due date indicated on your invoice. If you fail to do so what every the reasons are, please contact your adviser immediately and advise when the payment is to be made. If the payment is not made by due date and you did not contact us, your booking may be automatically cancelled. When making bank transfer, please enter your name as per your passport or the invoice number shown on your invoice. Otherwise it may make us difficult to find whose payment it was.
We also strongly recommend you to purchase travel insurance prior to your departure. We are an authorised agent for Tokio Marine & Nichido Insurance, ACE Insurance and AIU Insurance. Please contact your adviser for more details. Please note that we are not able to sell travel insurance for those who purchase One-Way ticket bounds for overseas.
After full payment is received, your voucher will be sent to your address normally in 7 to 5 days prior to your departure date. The voucher should be exchanged at an airport departure counter indicated in your voucher. Alternatively, if you wish to receive your tickets by post, the postage fee \1,050(Tax included) is payable. On the receipt of your tickets or voucher please check all details carefully again.
On the date of departure, please allow yourself a plenty of time for check in. Also it is important for you to travel with a valid passport with necessary visas or re-entry permits. Depending on your destinations you may also be required to have your passport with sufficient lengths of term to its expiry date.
Please note that STA Travel may increase the amount of billing, in case the amount of tax for the countries passenger depart, arrive, pass at, insurance charge, fuel surcharge, are changed by the airlines, or the authorities of the countries concerned when these changes are made before the ticket issuing.

Liability
Please note that STA Travel is not responsible for any cases as below:
1.
Cancellation of your reservation by not re-confirming your flights directly with the airlines. Please not that for some discount tickets, airlines may not insert passengers’ name in their reservation system until 2 or 3 days before your flights.
2.
Cancellation or schedule changes due to weather conditions, technical reasons, political circumstances, strikes and hijackings.
3.
Failure to depart Japan or enter your destinations due to lack of passport validity, inappropriate visas or re-entry permit.
4.
Replacement for lost or stolen tickets.
5.
Inability to board your flights due to late check in.
6.
Inability to board your flights due to discrepancies between your names on your ticket and passport.
7.
Inability to board connecting flights. Please allow sufficient time between flight connections.

Cancellation and Schedule Change Fee

Cancellation Charge(JPY)
Schedule Change Fees(JPY)

Off Peak

Peak

Off Peak

Peak

45-31days prior to departure

3,000

10,000

Free

10,500

30-15days prior to departure

10,000

20,000

5,250

21,000

14-3days prior to departure
30% of total cost
(30,000 is minimum, if the chancellation fee is less than 30,000, we require you to pay all the cost you have paid.)

Same as cancellation fee
(consumption tax on this fee is also required)

2-1days prior to departure

50% of total cost
(40,000 is minimum, if the chancellation fee is less than 40,000, we require you to pay all the cost you have paid.)

Date of departure

100%
Schedule Change Fees are included Consumption Tax.
1>
Peak Seasons : Peak fees applicable if departing from Japan on below dates
22 April - 06 May, 17 July - 15 August, 18 December - 05 January
2>
Off Peak:All other dates.
3>
Please note that Cancellation and Schedule change fees vary according to the type of fares, seasonality and airlines. Also, different cancellation and schedule change fees may apply for packaged tours, rail passes, first & business class Air tickets, and full fare, PEX & APEX Air tickets.

Handling Charges
STA TRAVEL handles various overseas travel requirements.
Miscellaneous handling charges are listed below.
ITEM
Blue Background, White Text = Fees per person
White Background, Black Text = Fees per booking or inquiry

Air Ticket
Throught
STA TRAVEL
(JPY)
Air Ticket
From
Other Agents
(JPY)
1
Wedding
10,50021,000
2
Tourist Visa (Exclude actual cost of Visa)
5,2508,400
Australia Tourist Visa (Electronic Travel Authority System)
*Ask for students, Bussiness or Migrant Visas
*Ask for China and Vietnam Visas
*Ask for urgent fee for applying Visas
1,5753,150
Electronic System for Travel Authorization (ESTA) of USA
3,1506,300
Confirmation Letter of Applying for entry permit3,1505,250
3
Tour Duration 2-3 days
5,2505,250
Tour Duration 4days or more
10,50021,000
OneDay Trip
2,1003,150
4
Homestay / Farmstay
5,25010,500
5
Booking for STA TRAVEL Overseas
(ie: Air Ticket, Accommodations)
3,1505,250
6
Overseas Inquiry
(Extra charges may be applied for some cases)
1,0502,100
7
Full Fare Ticket and PEX&APEX Ticket
4,200 -
Discount Ticket 1,050
Round the world Ticket10,500
Air Tickets for departing oustideof Japan2,1005,250
8

Overseas Rail/Coach Booking
(Reservation fee is extra)

2,1003,150
Ticket or Pass for overseas Rail / Coach
(Without Booking)
No Charge2,100
9
Hotel Booking
(If International Communication is required-See No.6)
No Charge2,100
10
Hostel & Domitory Booking
(Mimimum 3 nights required)
1,0502,100
11
Voucher & Air Ticket Delivery Fee
1,0501,050
12
Urgent Booking Fee
(7-1days prior to departure except Saturday and Public holiday)
3,1503,150
13
Completion of Immigration and Customes Card
(If Available)
4,2008,400
*
Please note that the fees listed may above change without prior notice.
*
The handling charges are non-refundable.
*
An alteration to the handling request will incur a separate handling charge.
*
The charges listed above are handling charges only.
If you cancel or change the arrangement, extra charge is required.
*
No refund will be made if the application for a Visa is refused by the Authorities.
(Handling charge and actual cost of Visa)
*The handling charges listed above include "Consumption Tax".

English Guided Tour